This service is responsible for customer services from the time of arrival of the user at the library. It provides information about opening times, services and activities.
It is the first screening for the access of visitors to the library, permitting the access of researchers and users who present their library card for the Tomás Navarro Tomás Library or any other library of the CSIC Library Network and assesses non authorized visitors who wish to use the services.
The general information service main desk is at reception.
The desks distributed throughout the reading rooms also form part of this service, providing information on where the different services are located as well as the layout of the library collections and how they are organized.